Frequently asked questions
To edit a profile, one can log in, go to the profile page, and choose the “Edit Profile” option. From there, the necessary information can be updated, and the changes can be saved.
Basic, Standard, and Premium members will have access to all features included in their respective packages, based on the duration and pricing. These features include:
- Search, Advanced Search, Saved Search
- One on one chat
- Upload photos, create albums
- Upload audio and video
- View who has checked your profile, see who you’ve viewed
In contrast, the free Explore membership offers limited access. With an Explore membership, you can create and edit your profile and use basic search features, but premium tools like communication options are not available. To access the full range of features, consider upgrading to a paid membership.
To add gallery photos, audio, and video, log in and go to your profile page. You will find an option to upload. Click on that option to upload images or videos from your device.
To control who can view your photos, videos, and profile go to your profile settings and select the “Privacy” tab.
You can upload a new image by clicking on the upload icon next to your profile photo, which will replace the existing one. If you want to hide your profile, you can adjust the visibility settings in your privacy options to choose who can see your profile.
Delete a profile by accessing the account, go to settings and select the Tab “Delete Account” and Click on Delete Account Permanently.
If your profile has been suspended, first, carefully read the suspension email for details on the reason. It often includes instructions on appealing the suspension.
Check if it’s a suspension or a ban. If details are unclear, contact customer support through email or any available channels, providing information about the suspension and asking for guidance on potential resolution.
Improve your chances of finding matches by regularly updating your profile with interesting information, utilizing advanced search features to refine your preferences, and actively engaging with the platform, such as participating in conversations and activities.
To report abuse or a fake profile , go to the member’s profile and click on the “Report” option. Follow the instructions to submit the report.
To change your email address or username, go to the “Settings” section and select the “Account” tab. From there, you can update your email and username.
To inquire about refunds, please review the terms and conditions before purchasing a membership, as it is generally non-refundable. However, if you need assistance with any features, feel free to contact our support team for help.